Shipping Policy
At Genuelle, we are committed to providing a smooth and reliable shopping experience. To make shopping even easier, we offer free shipping on all orders within the United Kingdom.
Shipping Locations
This shipping policy applies to all orders delivered within the United Kingdom.
Delivery Times
Below are our estimated delivery timeframes:
- Order Cut-Off Time: 5:00 PM (GMT). Orders placed after this time will be processed on the next business day, which may add an additional day to the estimated delivery timeframe.
- Order Processing Time: 1–2 business days (Monday–Friday)
- Transit Time: 4–7 business days
- Estimated Delivery Time: 5–9 business days
Delivery Time = Processing Time + Transit Time
Please note that delivery estimates are provided as a guideline and may vary during peak periods, holidays, or due to unforeseen courier delays.
Carrier Services
We work with trusted delivery partners to ensure your order reaches you safely and efficiently. Carrier selection may vary depending on your location and order requirements.
Shipping Costs
Free Shipping
All orders within the United Kingdom qualify for free shipping, with no minimum purchase requirement.
Delivery Issues
If you experience any issues with your delivery, including delays, damaged parcels, or missing shipments, please contact our customer support team as soon as possible.
We will work with our delivery partners to investigate the issue and provide assistance where needed.
Tracking Your Order
Once your order has been dispatched, you will receive an email containing your tracking information.
You can use the tracking number provided to monitor your shipment and stay updated on its delivery progress.
Questions?
For additional information, please visit our Frequently Asked Questions (FAQ) page or contact our customer support team.