Payment Policy

This Billing Terms & Conditions document outlines the payment and billing practices for Genuelle.

1. Accepted Payment Methods

At Genuelle, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience.

We currently accept:

  • Credit & Debit Cards (Visa, Mastercard, American Express, and other major providers)
  • Apple Pay
  • Google Pay
  • Shop Pay (where available)
  • Klarna or other Buy Now, Pay Later services (where available)
  • Bank Transfers (for approved bulk orders – please contact us for details)

All payments are processed in British Pounds Sterling (GBP £).

2. Payment Processing

  • Payment must be completed at the time of purchase.
  • Orders will not be processed or dispatched until full payment has been received.
  • If a payment is declined, cancelled, or fails for any reason, the order will not be confirmed.
  • Customers are responsible for ensuring that their payment details are accurate and up to date.

3. Pricing & Currency

  • All prices displayed on Genuelle are listed in British Pounds Sterling (GBP £).
  • Prices may be updated or changed without prior notice.
  • Any applicable taxes, fees, or promotional discounts will be displayed during checkout before payment is completed.
  • Shipping charges, where applicable, will also be shown at checkout.

4. Secure Payment Processing

  • Genuelle uses secure SSL encryption technology and trusted payment gateways to protect customer information.
  • All payment transactions are processed securely through authorised third-party payment providers.
  • We do not store or have direct access to your complete credit card or payment information.

5. Refunds & Chargebacks

  • Refunds are processed in accordance with our Return & Refund Policy.
  • Approved refunds will be issued to the original payment method used during purchase.
  • Refund processing times may vary depending on your bank or payment provider.
  • Unauthorised or fraudulent chargebacks may be disputed and investigated.
  • If you experience any payment-related issues, please contact our customer support team before initiating a chargeback.

Email: support@genuelle.com

6. Fraud Prevention

  • Genuelle reserves the right to cancel, refuse, or place on hold any order suspected of fraud, unauthorised activity, or violations of our policies.
  • Additional identity verification may be requested for certain transactions.
  • Orders that cannot be verified may be cancelled and refunded.