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      • Frequently Asked Questions (FAQ)

      Have a question about our products, your order, or shipping? Our friendly Genuelle support team is always happy to assist. Feel free to reach out, and we'll get back to you as soon as possible.

      Customer Support Hours Monday – Friday: 9:00 AM – 6:00 PM
      Saturday: 10:00 AM – 4:00 PM
      Sunday: Closed

      Shop Name: Genuelle
      Company Name: Rift Media LLC
      Email: Hello@genuelle.com


      Tel.:+44 7988 509102

      Business address:
      3o N. Gould St. STE R Sheridan, Wyoming 82801, United States

      Warehouse address:
      14 Thorpe Ave, Peterborough PE3 6LA, UK

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